6.2 Guidelines for onboarding

Onboarding shapes the whole experience for contributors. In , we used an onboarding process that has a clear structure but is also flexible. It includes:

• Self-guided onboarding screens: Contributors can go straight to the onboarding materials on the platform. This means they can get started easily and at their own pace.

• Live onboarding sessions: We organize in-person activities where show new people how to use the platform. We also use WhatsApp groups for real-time Q&As. These provide a quick and easy way to get answers and help when learning about the platform.

• Task guidelines: The platform includes clear task guidelines that are easy to understand. We ask contributors to read these guidelines before they set up an account. This makes sure that they understand the tasks before starting.

• Terms and conditions: During the onboarding process, we show contributors the terms and conditions, including . They must read these through and give their consent before they are allowed to take on any tasks. They can do this by scrolling down as they read the consent form. They can only move on when they have read it through.