7.3 Informed consent

Getting people’s consent

The consent model uses a two-step method to get informed consent:

  1. Registration on TWB Platform: Users agree to standard terms and privacy policy.

  2. TWB Voice onboarding: Users have to accept the Consent Form. This explains:

  • how we will use their

  • the review and quality control processes

  • their rights to have data deleted and to take back consent

Quality review

To ensure ethical use of the data and make sure it isn’t harmed or changed:

  • Ask trained community reviewers or in-house to check and approve each recording.

  • Give reviewers clear criteria for approval or rejection. These should include clear audio, accurate language and compliance with the Code of Conduct. You can find more details in the “Recording and Validation” section.

  • If they find language that goes against the code of conduct, users can report it. We have clear processes to deal with these reports. We also explain what will happen if we confirm the abuse (data deletion, user suspended, etc.).

Rights and redress

Contributors can contact CLEAR Global at any time to:

  • ask to have their data deleted

  • ask for information on downloads of their data

  • make a complaint or ask for corrections if there is a breach of their rights under the GDPR.

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