1.1 How to use this playbook

Who this playbook is for

This playbook is for anyone who is planning to collect , is already collecting it, or wants to find out how to do it. It contains practical guidance and lessons for users, including:

  • organizations who manage projects to collect voice data in various languages and sectors

  • linguists and who are helping to collect voice data

  • humanitarian and development teams who want to use voice technologies to improve access to services

  • researchers and practitioners who are working on inclusive voice-enabled tools or testing them in real-world settings

It may also be useful for funders and donors. It will help them to understand more about projects to collect voice data, and what ethical and scalable efforts involve.

At the start of each chapter, look for this icon: It marks a quick-reference box that tells you who the chapter is for and what level of expertise you need to read it. Here is the example for this chapter:

You don’t need to be a technical expert for this section of the playbook. It’s a good starting point for anyone new to the playbook, whether you want to read a specific section or the whole guide.

Different ways to use this playbook

In each section of this playbook, you will find information, steps you can take, and practical examples from the platform. These will guide you through the process of collecting voice data. Here are some ways you can use this playbook:

  • Step-by-step learning: If you are new to , start with the early chapters. This will help you to understand the key concepts and stages of a project. You can follow the chapters in order or jump to sections that match your needs.

  • Real-world examples: Case studies from CLEAR Global’s work with TWB Voice provide practical lessons that you can apply to your own projects.

  • Quick reference: Already collecting data? Use the playbook to look up specific topics when you face problems. For example, how to store and share data.

  • Learn together: Share ideas, ask questions, and work with partners, experts, and our team.

Share your feedback!

Send us an email or fill out this feedback form! We would love to hear from you to improve this playbook.

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