6.5 Frameworks for engagement and feedback

With data collection, we found it important to have structured ways of giving feedback. This helped us to improve the way we worked:

• Listening: Check-in emails from time to time to ask contributors about their concerns, ideas, and experiences. Also ask about certain features and data collection processes.

• Responding quickly: Sorting out technical issues, answering questions, and replying to suggestions showed respect for contributors’ time and effort. We deal with questions we receive via the “contact us” form as soon as we receive them.

• Step-by-step improvements: We always made sure to use the feedback we collected. It helped to shape changes in platform features, instructions, and strategies.